Why Choose Lifetime Care
Benefits of Professional Care
Stone Security
Regular inspections catch loose stones before they're lost, saving you from costly replacements.
Lasting Brilliance
Professional cleaning and polishing keeps your pieces looking as stunning as the day you received them.
Priority Service
Skip the queue with priority booking and faster turnaround times on all services.
Preventive Care
Address wear and tear before it becomes damage, extending the life of your precious pieces.
Value Protection
Regular maintenance and updated valuations protect your investment and insurance coverage.
Peace of Mind
Know that your treasured pieces are professionally cared for by master jewellers.
Choose Your Plan
Care Tiers
Select the level of care that matches your collection. All plans include our signature attention to detail.
Essential Care
Perfect for everyday jewellery pieces that need regular maintenance.
- Annual professional cleaning
- Stone security inspection
- Rhodium refresh (white gold)
- 10% discount on repairs
- Priority booking
Premium Care
Comprehensive care for engagement rings and treasured pieces.
- Bi-annual professional cleaning
- Stone security inspection
- Rhodium refresh (white gold)
- Minor repairs included
- 15% discount on major repairs
- Priority booking
- Insurance valuation update
- Complimentary ring sizing (once)
Heirloom Care
The ultimate protection for high-value and heirloom pieces.
- Quarterly professional cleaning
- Stone security inspection
- Rhodium/plating refresh
- All minor repairs included
- 20% discount on major repairs
- VIP priority booking
- Annual insurance valuation
- Complimentary ring sizing
- Dedicated care specialist
- Emergency repair priority
All prices are per piece, per year. Multi-piece discounts available.
How It Works
Enrollment Process
Initial Assessment
Bring your pieces in for a complimentary assessment. We'll document their condition and recommend the ideal care tier.
Choose Your Plan
Select the care tier that best suits your collection. We'll explain all benefits and answer any questions.
Register Your Pieces
Each piece is photographed, documented, and registered in our secure system for ongoing care tracking.
Schedule Your Services
We'll set up your service schedule and send reminders when your pieces are due for their care appointments.
Common Questions
Frequently Asked Questions
Can I enroll pieces not purchased from Nathan Jewellers?
Absolutely! Our Lifetime Care Program is available for all fine jewellery, regardless of where it was purchased. We'll assess each piece during your initial consultation.
What's included in 'minor repairs'?
Minor repairs include prong tightening, clasp adjustments, basic polishing, and small soldering work. Major structural repairs or stone replacements are covered by the repair discount.
Can I upgrade my plan mid-year?
Yes! You can upgrade at any time. We'll pro-rate the difference and immediately extend your benefits to the new tier.
How do service reminders work?
We'll contact you via your preferred method (phone, email, or SMS) when your pieces are due for their scheduled service appointments.